On the 31st, the China Quality Promotion Association announced that they had spent 6 months unannounced visits to 103 auto 4S shops in 12 provinces and found that 17 of them did not use the original factory during the maintenance and repair process. Accessories, 31 cars 4S shop doping using non-original accessories.

China Quality Miles also found that some 4S stores have irregular pricing problems. According to its questionnaire survey of 1,000 consumers, 39% of auto 4S stores have invisible consumption or forced consumption; 20% of auto 4S stores have exaggerated and misreported motor failures while maintaining vehicles; 25% of auto 4S stores have Consumer recommendations do not have the necessary services at all.

China Quality Miles found that small and medium-sized cities such as Xuzhou and Luoyang had fewer 4S shops and slow maintenance services. They did not provide corresponding services to consumers during vehicle maintenance and maintenance, and did not provide spare cars or reimbursement for more than the prescribed time. Transportation costs and other issues.

According to Chen Chuanyi, Secretary-General of China Quality Promotion Association, China's auto after-sales service market has a profit of up to 40%, and the development potential is huge. However, there are still many problems in China's automobile service. Of the automotive service employees in China, technicians and senior technicians account for only 8% of the total number of technicians. In terms of academic qualifications, 38.5% of junior high school education and below, 51.5% of high school education, and only 10% of college and higher education, the structural ratio is about 4:5:1. In developed countries, it is generally 2:4:4.